Free help · Last checked November 10, 2026
Report a scam or check a licence in Pakistan.
Describe what happened and get pointed to the right official channel: PVARA, NCCIA, SECP, SBP, Banking Mohtasib, PTA and more.
Answers can contain mistakes. Verify important information with the linked guides and official sources.
Start here
What happened?
Choose the closest match. Each one shows who to contact first, then where to escalate.
Crypto scam or unlicensed exchange
Lost money on a crypto platform, fake exchange or a token scheme.
Where to goI need help withFake investment scheme or loan app
Promised fixed profit, MLM, deposit scheme or an abusive loan app.
Where to goI need help withJazzCash, Easypaisa or bank fraud
Money taken from your wallet or account, or an unauthorized transaction.
Where to goI need help withFraud calls, fake SIMs, fake SMS
Calls asking for codes, fake DIRBS messages, SIMs on your CNIC.
Where to goI need help withHacked account, blackmail, impersonation
Hacked WhatsApp or Instagram, fake profiles, threats or harassment.
Where to goI need help withA government office is not responding
Your complaint is ignored by a federal or provincial department.
Where to goI need help withFreelancer tax and registration
Filer status, freelancer tax, PSEB registration.
Where to goI need help withSomeone is using Ismail’s name
A person or group asks for money in the name of Ismailblogger.
Where to goStep by step
Who to contact, in order.
Crypto scam or unlicensed crypto platform
- Report the platform to PVARA, the crypto regulator: PVARA complaint form. It covers suspected fraud, unlicensed platforms and misconduct. PVARA says it acknowledges within 2 business days and investigates in 30 to 60 days.
- If money was stolen through fraud, also file a criminal complaint with NCCIA (helpline 1799 or nccia.gov.pk).
- Before using any crypto app, check its status on our Pakistan Crypto Rules Tracker. An NOC is not a licence.
PVARA is a regulator, not a court. It does not promise to recover money.
Fake investment scheme or illegal loan app
- Report it to SECP through its complaint portal (sdms.secp.gov.pk), by email to scams@secp.gov.pk, or on the toll free line 0800 88008.
- A company registration certificate does not allow anyone to take deposits or run investment schemes. SECP has said this in its public warnings.
- If you were defrauded, also file with NCCIA (1799).
JazzCash, Easypaisa or bank fraud
- Call your wallet or bank immediately and ask them to block the transaction and your account if needed. Get a complaint number.
- If the bank does not resolve it, complain to the State Bank of Pakistan on its Sunwai portal (sunwai.sbp.org.pk).
- If the bank does not resolve it within 30 days, or you are not satisfied, go to the Banking Mohtasib, which is free: online complaint form.
- For the criminal side (fraud call, phishing link), file with NCCIA (1799).
Fraud calls, fake SIMs and fake SMS
- Report fraud calls, SMS and illegal SIMs to PTA at complaint.pta.gov.pk or 0800 55055.
- PTA never asks for your personal or bank details on a call. Fake DIRBS messages and robocalls are scams.
- If you lost money, also file with NCCIA (1799).
Hacked account, blackmail or impersonation
- File with NCCIA, which now handles all cyber crime under PECA 2016 (the FIA Cyber Crime Wing was replaced in 2025): helpline 1799, nccia.gov.pk, or Police 15.
- Attach evidence: screenshots, links, phone numbers, transaction IDs and dates.
- Report the fake account on the platform itself too (Instagram, Facebook, WhatsApp, TikTok).
A government office is not responding
- Use the Pakistan Citizen Portal (app or web) for any federal, provincial or local department.
- For maladministration by a federal agency, complain to the Federal Ombudsman (Wafaqi Mohtasib) at mohtasib.gov.pk or helpline 1055.
Freelancer tax and PSEB registration
- Check filer status on the FBR Active Taxpayers List and file through IRIS. FBR helpline: 051 111 772 772.
- Register as a freelancer with PSEB on its registration portal. PSEB helpline: 0800 01010.
- Read our freelancing in Pakistan guide for the full picture.
Someone is using Ismail’s name
- Ismailblogger and Muhammad Ismail never take investments or ask for money to trade. It is a scam.
- Send screenshots and the account link to hello@ismailblogger.com and read our official Scam Alert.
- If you lost money, file with NCCIA (1799) and inform your bank or wallet right away.
Directory
Every official channel in one place.
| Authority | Handles | Where to file | Contact |
|---|---|---|---|
| PVARA | Crypto platforms and licensing | portal.pvara.gov.pk/complaints/submit | Online form |
| NCCIA | Cyber crime, online fraud, hacking | nccia.gov.pk | 1799 |
| SECP | Investment schemes, companies, loan apps | sdms.secp.gov.pk | 0800 88008 |
| SBP Sunwai | Complaints against banks and wallets | sunwai.sbp.org.pk | Online portal |
| Banking Mohtasib | Bank disputes after the bank fails to resolve | bankingmohtasib.gov.pk | +92 21 99217334 |
| PTA | Fraud calls, SIMs, devices | complaint.pta.gov.pk | 0800 55055 |
| FBR | Tax, filer status, IRIS | iris.fbr.gov.pk | 051 111 772 772 |
| PSEB | Freelancer and IT company registration | techdestination.com | 0800 01010 |
| Wafaqi Mohtasib | Federal agencies maladministration | mohtasib.gov.pk | 1055 |
| Citizen Portal | Any government department | citizenportal.gov.pk | App and web |
Links and numbers were taken from official sites and official notices, last checked November 10, 2026. Some government sites do not open from outside Pakistan, so always confirm on the official site before you share personal details.
Before you complain
Collect this evidence.
- Screenshots of chats, profiles, ads and websites, with dates visible
- Transaction IDs, bank or wallet statements, and wallet addresses
- Phone numbers, usernames and links used by the scammer
- Your CNIC and a short timeline of what happened
- Any complaint numbers you already received
Questions
People also ask.
Online fraud ki shikayat kahan karen?
Online fraud ki shikayat NCCIA ko karen: helpline 1799 ya nccia.gov.pk. Paisa wallet ya bank se gaya ho to pehle apne bank ya JazzCash, Easypaisa ko foran call karen. Crypto platform ke khilaf PVARA ko shikayat karen.
Where do I report a crypto scam in Pakistan?
Report the platform to PVARA through its complaint form, and file a criminal complaint with NCCIA if you were defrauded. Keep every transaction ID and screenshot.
Is FIA Cyber Crime still taking complaints?
Cyber crime complaints now go to NCCIA, which replaced the FIA Cyber Crime Wing in 2025. Old FIA complaint pages may not work.
Can PVARA or NCCIA get my money back?
Neither promises recovery. Recovery happens in some cases, but it is never guaranteed. Acting fast and sharing evidence gives the best chance.
Someone says they can recover my lost crypto for a fee. Is it real?
Almost always a second scam. Never pay a recovery agent. Only official authorities and your bank can act on a complaint.
How do I check if a crypto exchange is licensed in Pakistan?
Check pvara.gov.pk and the firm’s own website for its licence number. An NOC is not a licence. See our Pakistan Crypto Rules Tracker for the current status.
Education only. This page is general information to help you find the right official channel. It is not legal advice and we do not handle complaints or recover money. Ismailblogger never takes investments: read our Scam Alert.
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